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About Everything
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Radio Interviews
Derrick's recent interview discussing waste and inefficiency in government on Richmond's Morning News.
Articles
The Seven Elements of Waste to Look For in Your Business
[Business:Productivity] When we think of waste we usually think of trash or garbage. How many of us intentionally look for waste in our business and our business activities? In this difficult economic environment, none of us can afford to have wasted time or effort. This article focuses on seven elements of waste and how to find them. Eliminating this "waste" will improve efficiencies and deliver bottom line results for your business.
Applying the 20-60-20 Rule to Leadership & Change Management
[Business:Change-Management] Most of us have heard of the Pareto Principle known as the 80/20 rule that states roughly 80% of the effects come from 20% of the causes. Have you, however, heard of the 20/60/20 rule? This rule is a crucial to understand in order effectively lead and influence organizations. It's application will help you to determine where your time as a leader is best spent in order to maximize overall results.
The Three Root Causes of Most Business Problems
[Business:Management] Most business problems are symptoms of larger issues that bubble up into three categories: Leadership, Organization and People. Understanding the root causes will help you to solve the real issue which, in turn, makes the symptoms go away.
Culture Killers - False Empowerment
[Business:Workplace-Communication] False empowerment is the first in a series of topics related to organizational "Culture Killers" and how they negatively impact employee morale, productivity, risk taking and ultimately, the success of the organization.
Customer Service Processes - Companies Still Don't Get It!
[Business:Customer-Service] One of the keys to customer loyalty is how companies handle complaints. Having excellent systems to resolve problems quickly is essential to developing customer loyalty. Companies with poor systems risk losing customers for life as well as others potential customers through negative word of mouth.
Outsourcing Corporate Support Functions - Sort Of
[Business:Outsourcing] Corporate support functions may prime for outsourcing if overall value is properly analyzed. Consider doing cost allocation based on activity first to determine if the business sees value in keeping the function internal. If not, find other providers that provide better overall value to the business.
Intoxicated with Complexity - What's Wrong With Corporate Strategy
[Business:Strategic-Planning] Do company strategies really need to be so complex? Do they need to be that complex or are there better ways to develop and communicate strategies in such a way that everyone can understand?
Employee Satisfaction vs Employee Turnover - Influencing the Right Metric
[Business:Workplace-Communication] Tracking employee turnover is informative but it is after the fact. You already lost the person. Driving up employee satisfaction is the proactive way to keeping the employees you want to keep.